Services

RSA KHIDMAT & TEKNOLOGI SDN BHD also offers IT consulting services and support for any of our customer’s project requirements. Our Technical Support services can be completely customized to ensure our customer’s business is maintaining a dynamic IT infrastructure, without the hassle of day-to-day maintenance. Your infrastructure and network are being fully optimized for your needs and managed 24/7.

We provide:

– 24/7 system monitoring for network, storage, and servers
– Certified Onsite Technical Support Engineers
– Incident and problem management
– Asset management including software licensing details and hardware life-cycle management
– Software / OS patching, maintenance and backups
– Data protection, and archiving
– Comprehensive reporting and performance visibility
– monthly system health reporting, ongoing trend analysis, capacity planning, and
support ticket and service level review